This offer job is expired.

Operation Manager

Leroy Merlin - Expires on Mar 30, 2020
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • 5+ years
  • Open to local
Operations / Production
Job Category
Architecture / Building / Construction

Job Description

In this role, you will ensure that our customers are 100% satisfied with our repair and installation services. You will work closely with our Operations Director.

Your contribution -- on customer side
  • Support customers on their technical queries - when passing new orders, during job performance, after-sales
  • Help schedule jobs at customers’ homes, coordinate with building management
  • Verify customer complains and warranty activations - help resolve customer issues
Your contributions -- on professional side
  • Contribute to select and onboard new professionals (plumbers, painters, electricians, etc…)
  • Allocate customer job requests to the right professionals
  • Control professionals’ work by accompanying them at customers’ homes
  • Contribute to organizing community events and training for professionals of our network
  • Anticipate issues and contribute to optimizing the pro experience

Job Requirements

You have strong operational skills. You are able to juggle with a large number of tasks, and you love to solve problems on an everyday basis. Rigorous, demanding and always on time on your duties, you are obsessed with customer satisfaction.

Experience and hard skills
  • Minimum 5 years of experience in the construction field, building management, or any operation-intense environment related to housing
  • Knowledge on several technical domains such as plumbing, electricity, painting…
Soft skills
  • Desire and motivation to work in a start-up environment
  • Entrepreneurial spirit: creativity, perseverance, high involvement and self-management
  • Good communication skills in both Vietnamese and English
Would be considered as key advantages
  • Experience in a marketplace or a platform business
  • Experience in setting up new brands in Vietnam
  • Experience serving inhabitants to build and improve their homes

About the recruiter

Leroy Merlin

LEROY MERLIN is an international company operating in the Home Improvement market. Headquartered in France, LEROY MERLIN is the Home Improvement European leader and 3rd player in the world. It has a ...

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