Our Client is the largest private talent management firm in the world in IT staffing, IT talent management and IT service. They are a fast growing company that is offering high class technical support to top 500+ customers. They are working on global markets, and our work processes are based on the highest standards in the industry for customers support.
They put strong emphasize in creating the right working environment and team spirit, through team building activities and more.
For a site of 100++ technical engineers
Ongoing management of state-of-art outsourcing support operation serving leading IT companies (software solutions)
- Managing ongoing daily operation of large team of support engineers
- Standing in pre-defined targets of quantity and quality of service
- Driving to operational efficiency
- Managing recruitment and firing of people, standing to retention rates
- Managing learning and training platforms
- Managing employee’s road map and enablement processes
- Mentoring and growing middle management and tech leads
- Managing work processes and company’s procedures
- In charge of enlarging the business to support new business lines (in terms of ongoing operation – sales / business development skills are an advantage)