Role of the Operations ManagerThe Operations Manager will directly manage the network of O-We franchisees. His/her main target will be to ensure the expansion of the O-We network and its performance to match business and social targets overtime. This position is also focused on overseeing and managing all other operational aspects of O-We Vietnam on a day-to-day basis. The Operations Manager will directly be involved in all company activities, leading from the front, with a can-do attitude. In order to carry out these responsibilities, the Operations Manager will need to spend extensive time on the field with the O-We franchisees. He will report directly to the Executive Director.
Main Missions - O-We network expansion
- Identify new potential franchisees and manage the pipeline
- Conduct relevant due diligences (business, HR and technical with engineering team)
- Conduct negotiations with franchisees until contracts closing
- Lead the water kiosks transformation and retrofitting plan to become O-We franchisees
- Recruit and manage a team of business advisors in charge of network expansion
- O-We network management
- Measure efficiency of current processes at franchisee level and optimize them
- Provide on-going support to franchisees to ensure their business and social performance
- Ensure the daily relationships with O-We franchisees as O-We single point of contract
- Ensure trainings of franchisees on key operational aspects (logistics, order to cash…)
- Define, implement and follow a consumables purchase process between franchisees and O-We
- Define, implement and follow the reporting of key data with franchisees (quality, admin, finance)
- Ensure the collection of the monthly franchise fees with the support of the finance team
- Integrate IT solutions in various operational areas (consumables, management, finance…)
- Recruit and manage a team of business advisors in charge of network animation on the field
- Structuration of the O-We franchise offer
- Define a “O-We franchise journey” with a clarified recruitment & follow-up methodology
- Support the CEO and management team to reinforce the O-We offer with stronger methods
- Define the O-We operational best practices to optimize franchisees performance overtime
- Translate these best practices in concrete and practical trainings toolkits and manuals
- Ensure the trainings and evaluation of franchisees on these operational best practices
- Company scale-up: bring O-We to the next level
- Develop a purchasing strategy and set-up reliable domestic / international suppliers for all inputs
- Oversee and manage the supply chain strategy, operations and staff
- Actively participate in the definition of the long term strategy with CEO & managing team
- Support financial planning efforts, including budgeting, forecasting and P&L analysis
- Work on strategic partnerships with other international organizations
- Builds and executes a Key Opinion Leaders strategy to improve O-We local license to operate
- Participates to the recruitment of the O-We 2020 team
Why Candidate should apply- Work in meaningful environment with an international social organization.
- Work for the leader of the safe drinking water access through water kiosks worldwide.
- Ultimately could take over the responsibility as CEO of the company.