Chief Operation Manager

Role of the Operations Manager

The Operations Manager will directly manage the network of O-We franchisees. His/her main target will be to ensure the expansion of the O-We network and its performance to match business and social targets overtime. This position is also focused on overseeing and managing all other operational aspects of O-We Vietnam on a day-to-day basis. The Operations Manager will directly be involved in all company activities, leading from the front, with a can-do attitude. In order to carry out these responsibilities, the Operations Manager will need to spend extensive time on the field with the O-We franchisees. He will report directly to the Executive Director.
 
Main Missions
 

• O-We network expansion
  • Identify new potential franchisees and manage the pipeline
  • Conduct relevant due diligences (business, HR and technical with engineering team)
  • Conduct negotiations with franchisees until contracts closing
  • Lead the water kiosks transformation and retrofitting plan to become O-We franchisees
  • Recruit and manage a team of business advisors in charge of network expansion
• O-We network management
  • Measure efficiency of current processes at franchisee level and optimize them
  • Provide on-going support to franchisees to ensure their business and social performance
  • Ensure the daily relationships with O-We franchisees as O-We single point of contract
  • Ensure trainings of franchisees on key operational aspects (logistics, order to cash…)
  • Define, implement and follow a consumables purchase process between franchisees and O-We
  • Define, implement and follow the reporting of key data with franchisees (quality, admin, finance)
  • Ensure the collection of the monthly franchise fees with the support of the finance team
  • Integrate IT solutions in various operational areas (consumables, management, finance…)
  • Recruit and manage a team of business advisors in charge of network animation on the field
• Structuration of the O-We franchise offer
  • Define a “O-We franchise journey” with a clarified recruitment & follow-up methodology
  • Support the CEO and management team to reinforce the O-We offer with stronger methods
  • Define the O-We operational best practices to optimize franchisees performance overtime
  • Translate these best practices in concrete and practical trainings toolkits and manuals
  • Ensure the trainings and evaluation of franchisees on these operational best practices
• Company scale-up: bring O-We to the next level
  • Develop a purchasing strategy and set-up reliable domestic / international suppliers for all inputs
  • Oversee and manage the supply chain strategy, operations and staff
  • Actively participate in the definition of the long term strategy with CEO & managing team
  • Support financial planning efforts, including budgeting, forecasting and P&L analysis
  • Work on strategic partnerships with other international organizations
  • Builds and executes a Key Opinion Leaders strategy to improve O-We local license to operate
  • Participates to the recruitment of the O-We 2020 team

Why Candidate should apply

• Work in meaningful environment with an international social organization.
• Work for the leader of the safe drinking water access through water kiosks worldwide.
• Ultimately could take over the responsibility as CEO of the company.